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How nkuku’s Finance team traded a month of paper receipts for real-time approvals and cut reconciliation time by up to 75% with Moss.

Nkuku cuts reconciliation time by up to 75% with Moss

Case Studies - What our customers say

less time on reconciliation and processing

nkuku, the Devon-based homeware and lifestyle retailer built around ethical sourcing, has cut reconciliation and invoice processing time by up to 75% since moving onto Moss. What was once a slow, paper-heavy process for a three-person Finance team is now handled in a fraction of the time, freeing them up for higher-value work.

Before Moss, nkuku’s finance function was still very manual and paper-centred. Each month, staff would submit physical credit card receipts and copies of invoices for reimbursements, a process so slow it could take a full month to reconcile. Every invoice was printed and filed, and approvals depended on physically passing paper around the business. Chasing missing receipts and unreconciled spending fell entirely on the Finance team.

Moss gave nkuku a system with clear traceability and accountability built in. Invoices now route straight to approvers within the AP system rather than a physical folder, and employees submit expenses by photographing a receipt on their phone. A three-day cut-off before cards are blocked means missing receipts are now the cardholder’s problem to solve, not Finance’s to chase, a small rule with an outsized effect on how much time the team spends policing spend versus doing the work that matters.

Reconciliation and processing time is down by up to 75%. Years of printed invoices and paper folders are gone, nkuku has now cleared the office of the physical archive it no longer needs. As the business continues to grow, the Finance team expects headcount and costs to rise in step, and plans to lean further into Moss for the added visibility that brings.

Experience modern spend management with Moss.

nkuku cuts reconciliation time by up to 75% with Moss

nkuku cuts reconciliation time by up to 75% with Moss

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Experience modern spend management with Moss.